Karamba Privacy Policy

At Karamba, we respect your privacy and are fully committed to protecting your personal data. This privacy policy explains how we collect, use, store, and safeguard your information when you visit Karamba Casino, register an account, or use any of our services, including Karamba slots, Karamba betting, and Karamba live casino products. By using our website, you agree to the practices described in this policy.

Who We Are

Karamba is operated by White Hat Gaming Limited under licence from the Malta Gaming Authority (MGA/B2C/370/2017) and the UK Gambling Commission (account 52894, licence 052894-R-329546-007). Karamba Limited is the brand owner. We are the data controller responsible for your personal information whenever you use Karamba casino online or access our services through the Karamba app or mobile browser.

Information We Collect

We collect several types of information to provide, manage, and improve our services. This helps us maintain a secure Karamba casino login process and deliver a personalised gaming experience.

• We gather registration details such as your name, date of birth, address, email, and phone number when you create a Karamba account.
• We collect payment information when you make deposits or withdrawals using methods such as Visa, Mastercard, PayPal, Skrill, Neteller, Trustly, or bank transfer.
• We track your gaming activity, including games played, wagers placed, and time spent using Karamba slots, Karamba bingo, and other Karamba casino games.
• We record technical data such as IP address, device type, browser information, and login timestamps whenever you access Karamba casino UK or our international platforms.
• We store communication records when you contact our customer support team via live chat, email, or the contact form.
• We may collect information related to promotional activity, such as your participation in Karamba bonus offers, Karamba free spins, or use of a Karamba promo code.

How We Use Your Information

We use your personal data for legitimate business purposes connected to operating Karamba Casino and providing our services responsibly.

• We use your data to verify your identity and comply with anti-money laundering and know-your-customer regulations before processing your first withdrawal.
• We use your information to process deposits and withdrawals, including applying our closed-loop payment policy, which returns funds to the method previously used for a deposit.
• We use your gaming history to personalise offers, including Karamba bonuses, Karamba casino bonus codes, and reload promotions relevant to your play style.
• We use your contact details to send account notifications, respond to support requests, and inform you about new Karamba casino promotions where you have opted in.
• We use technical data to detect fraud, prevent unauthorised access, and maintain the security of Karamba casino login sessions.
• We use aggregated data to analyse trends, improve our website, and enhance the performance of Karamba casino games across desktop and mobile devices.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on contractual necessity to manage your account and process transactions. We rely on legal obligation to meet licensing, tax, and anti-fraud requirements imposed by the Malta Gaming Authority and the UK Gambling Commission. We rely on your consent for marketing communications, and you may withdraw this consent at any time. We also rely on legitimate interest to improve our services and protect our platform from misuse.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience while browsing Karamba Casino. Cookies help us remember your preferences, keep you logged in securely, and understand how visitors interact with our site. We also use cookies to measure the effectiveness of Karamba casino promotions and advertising campaigns. You can manage or disable cookies through your browser settings, though this may affect certain website functions.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners who help us operate our services.

• We share data with payment providers to process deposits and withdrawals securely.
• We share information with regulatory authorities, including the Malta Gaming Authority and UK Gambling Commission, when required by law.
• We share data with fraud prevention and verification agencies to confirm your identity before approving withdrawals.
• We share limited data with game providers such as NetEnt, Play'n GO, Pragmatic Play, and Evolution to enable gameplay and ensure fair results.
• We may share information with marketing partners strictly in accordance with your consent preferences.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal and regulatory obligations. Financial and identity verification records are typically retained for a minimum period required under gambling and anti-money laundering laws, even after you close your Karamba account.

Data Security

We implement industry-standard technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure. This includes encryption of sensitive information, secure servers, and restricted access controls. We continuously review our security procedures to ensure your information remains protected while you enjoy Karamba casino games, Karamba betting markets, and other services.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data. We are committed to honouring these rights promptly.

• You have the right to access the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.
• You have the right to lodge a complaint with a relevant data protection authority if you believe we have not handled your data appropriately.

To exercise any of these rights, you can contact our support team at karamba@gamingcustomersupport.com, and we will respond within a reasonable timeframe.

International Data Transfers

As we operate across multiple markets, including the United Kingdom, Canada, New Zealand, Brazil, Chile, Finland, Norway, and Austria, your data may be transferred and processed outside your country of residence. We ensure that any such transfers comply with applicable data protection laws and include appropriate safeguards.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we take immediate action to delete any such information if identified.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of Karamba Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you need assistance regarding your Karamba account, please reach out to our support team through live chat, available 24/7, or by email at karamba@gamingcustomersupport.com. We are here to help ensure your experience with us remains safe, transparent, and secure.